Cancellation & Refund Policy

Last updated: 2026-05-10

1. Free trial

All paid plans include a 14-day free trial. You will not be charged during the trial. You can cancel anytime in those 14 days for $0.

2. Cancellation

You can cancel anytime from the cancel link in any email we send, or in your preferences page after login. Cancellations take effect at the end of your current paid period — your subscription remains active through the last paid day and does not auto-renew.

3. No partial refunds

All sales are final. We do not issue partial refunds for unused time within a paid period.

4. Service-outage credit

If we have an extended outage (> 24 hours of total downtime in a calendar month) that prevents delivery of permit alerts you paid for, email [email protected] and we will credit a prorated amount to your next bill.

5. Contact

RG Holdings LLC
10734 Clover Walk Dr, Orlando, FL 32825
[email protected] for cancellation help.
[email protected] for billing-error escalation.